Warranty / Returns / Shipping

International Ordering

Ordering outside the USA is not available on our site buy we do offer international shipping for our Fleece Gloves on our eBay page available here.

Satisfaction Guarantee

Your satisfaction is guaranteed!

If for any reason you are not 100% satisfied, you may return your purchase within 15 days of initial shipping.

Shipping Policy

Shipping time varies by location. Shipping time to United States (except Alaska, Hawaii, and Puerto Rico ) is typically 3-7 days after shipped.

We are not responsible for delays incurred by USPS, Fed ex, DHL, UPS or any other shipping carrier.

Shipping to Canada, Alaska, Hawaii, Puerto Rico, and any other countries outside the US takes 5-15 days.

*During the holiday season, shipping times may increase.

Warranty

  1. HXT Products are warranted for 1 year from date of purchase against manufacturing Defects. Gloves will be repaired or replaced at the discretion of HXT LLC.
  2. Satisfaction Guaranteed. 
    A. Unused gloves may be returned within 30 days. a 15% re-stocking fee will apply.
    B. Used gloves may be returned within 15 days. a 30% re-stocking fee will apply.
    Returned gloves must include all packaging materials and hang tags.
  3. Gloves may be returned, postage pre-paid, for a different size within 30 days of purchase
  4. Gloves that are misused or overheated are not covered under warranty.
  5. Burst or leaking gel packs caused by overheating are not covered under warranty. Replacement gel packs may be purchased separately on the HXT website. Refunds will be made within 5 business days of receiving returns.

 

Returns


To claim your return - please email info@heatxchangetech.com and request a return.

Once your email has been received and reviewed, if applicable, HXT will send you your Return Authorization number.

Please send the product back to HXT in our postal approved, prepaid-postage shipping package. Make sure you have your RA number listed prominently on the outside of your package.

Please be sure you keep your tracking number handy so that you can track and follow up on your shipment.

Refunds will be made within 5 business days of receiving returns

Again, we value your patronage in purchasing our products and we firmly believe are products go above and beyond in keeping you warm, both inside and out in the elements.

 

Terms & Conditions

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Heat X Change Tech's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Heat X Change Tech's web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Heat X Change Tech at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Heat X Change Tech's web site are provided "as is". Heat X Change Tech makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Heat X Change Tech does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Heat X Change Tech or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Heat X Change Tech's Internet site, even if Heat X Change Tech or a Heat X Change Tech authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Heat X Change Tech's web site could include technical, typographical, or photographic errors. Heat X Change Tech does not warrant that any of the materials on its web site are accurate, complete, or current. Heat X Change Tech may make changes to the materials contained on its web site at any time without notice. Heat X Change Tech does not, however, make any commitment to update the materials.

6. Links

Heat X Change Tech has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Heat X Change Tech of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Heat X Change Tech may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Heat X Change Tech's web site shall be governed by the laws of the State of PA without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.