Warranty - Request Return Form (RMA)

Warranty

  1. HXT Products are warranted for 1 year from date of purchase against manufacturing Gloves will be repaired or replaced at the discretion of HXT LLC.
  2. Satisfaction Guaranteed. 
    A. Unused gloves may be returned within 30 days. a 15% re-stocking fee will apply.
    B. Used gloves may be returned within 15 days. a 30% re-stocking fee will apply.
    Returned gloves must include all packaging materials and hang tags.
  3. Gloves may be returned, postage pre-paid, for a different size within 30 days of purchase
  4. Gloves that are misused or overheated are not covered under warranty.
  5. Burst or leaking gel packs caused by overheating are not covered under warranty. Replacement gel packs may be purchased separately on the HXT website. Refunds will be made within 5 days of receiving returns.

 

Returned product  MUST have a “Return Authorization” number on the outside of the package. Returned product without a return authorization will not be accepted. Refunds will be made within 5 business days of receiving returns.

To return product,

 

  1. Fill out the form below to request a “Return Authorization Form”
  2. Fill out the form and return per instructions.
  3. A “Return Authorization Number” will be supplied. This number MUST be visible on the outside of the return package. Returns without an authorization number will be refused.
  4. Return the product to the address on the Authorization Form.
  5. At the discretion of HXT a replacement or refund will be sent within 5 business days of receiving the return.