- HXT Products are warranted for 1 year from date of purchase against manufacturing Defects. Gloves will be repaired or replaced at the discretion of HXT LLC.
- Satisfaction Guaranteed.
A. Unused gloves may be returned within 30 days. a 15% re-stocking fee will apply.
B. Used gloves may be returned within 15 days. a 30% re-stocking fee will apply.
Returned gloves must include all packaging materials and hang tags.
- Gloves may be returned, postage pre-paid, for a different size within 30 days of purchase
- Gloves that are misused or overheated are not covered under warranty.
- Burst or leaking gel packs caused by overheating are not covered under warranty. Replacement gel packs may be purchased separately on the HXT website. Refunds will be made within 5 business days of receiving returns.
A Return Authorization Form (RAF) is required prior to your returning the product to HXT (Heat X-Change Technology Company)
Please click on the link to go to our Return Authorization Form and fill out all information as it is required.
Once the form has been received and reviewed, if applicable HXT will send you your Return Authorization number.
Please send the product back to HXT, in a postal approved, prepaid-postage shipping package. Make sure you have your RA number listed prominently on the outside of your package.
Please be sure you keep your tracking number handy so that you can track and follow up on your shipment.
Refunds will be made within 5 business days of receiving returns
Again, we value your patronage in purchasing our products and we firmly believe are products go above and beyond in keeping you warm, both inside and out in the elements.